Safe travel at the Hotel Jonathan

Our Cancellation Conditions

For cancellations up to 3 weeks before the date of arrival, you can make a cancellation free of charge. There are no additional cancellation costs.
For a cancellation within 3 weeks to 1 week before arrival, the cancellation fee is 50 % of the booking price.
For cancellations within the last week prior to arrival, the cancellation fee is 90% of the booking fee.
With early departure, late arrival or no-show, cancellation fees of 90% are charged for the booked days not used.

Cancellation due to Covid-19: In the case of an official border or hotel closure, you can also cancel at short notice free-of-charge. Deposits will either be fully credited or fully refunded with – EUR 30 handling fees.

With demonstrable, compulsory quarantine on return from a trip, we grant a free rebooking, issue a voucher for the deposit received or the free cancellation.

Travel cancellation insurance

Cancellation cover, also with COVID-19 disease

Please check whether you are adequately insured against cancellation costs. If not, you can insure yourself here! We recommend you take out low-cost travel cancellation insurance via the European Travel Insurance directly on our homepage.

You can find the insurance here: European travel insurance

The European Travel Insurance provides cover, in case you are unable to start or have to cancel the trip as insured customer,

because you have developed COVID-19 symptoms
because you have a high temperature, even if a later test result is negative
because you have tested positive for COVID-19, without showing symptoms
because a close relative (*) or a person living in the same household is suffering from COVID-19 and your urgent presence is required.
because a close relative (*) living in the same household is suffering from COVID-19 and you therefore have to go into quarantine.

(*) relatives are spouses (or registered civil partners or partners living in the same household), children (stepchildren, children-in-law, grandchildren, foster children ), parents (stepparents, parents-in-law, grandparents, foster parents), siblings and brother/sister-in-law of the insured person-in the case of a registered partner or a partner living in the same household, in addition to their children, parents and siblings.

However, there is no cancellation protection,

if you are unable or unwilling to stay because you are worried about infection due to increasing cases at the resort
if you are unable or unwilling to stay, because you are classified as an at risk patient
if the hotel is unable to provide its services, because the business was closed by the authorities or because the hotel is in an area where a travel warning was issued
if you are unable to travel, because you have to be quarantined as a precautionary measure due to a suspected case (e.g. in the kindergarten or among colleagues), or
for the cost of quarantine of the entire hotel or quarantine costs in a separate quarter.