Hotel Jonathan

Safe travel at the Hotel Jonathan

Our Cancellation Conditions

  • For cancellations up to 3 weeks before the date of arrival, you can make a cancellation free of charge. There are no additional cancellation costs.
  • For a cancellation within 3 weeks to 1 week before arrival, the cancellation fee is 50 % of the booking price.
  • For cancellations within the last week prior to arrival, the cancellation fee is 90% of the booking fee.
  • With early departure, late arrival or no-show, cancellation fees of 90% are charged for the booked days not used.  

Cancellation due to Covid-19: In the case of an official border or hotel closure, you can also cancel at short notice free-of-charge. Deposits will either be fully credited or fully refunded with – EUR 30 handling fees.

With demonstrable, compulsory quarantine on return from a trip, we grant a free rebooking, issue a voucher for the deposit received or the free cancellation.

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Travel cancellation insurance

Cancellation cover, also with COVID-19 disease

Please check whether you are adequately insured against cancellation costs. If not, you can insure yourself here! We recommend you take out low-cost travel cancellation insurance via the European Travel Insurance directly on our homepage.

You can find the insurance here: European travel insurance

The European Travel Insurance provides cover, in case you are unable to start or have to cancel the trip as insured customer,

  • because you have developed COVID-19 symptoms
  • because you have a high temperature, even if a later test result is negative
  • because you have tested positive for COVID-19, without showing symptoms
  • because a close relative (*) or a person living in the same household is suffering from COVID-19 and your urgent presence is required.
  • because a close relative (*) living in the same household is suffering from COVID-19 and you therefore have to go into quarantine.

(*) relatives are spouses (or registered civil partners or partners living in the same household), children (stepchildren, children-in-law, grandchildren, foster children ), parents (stepparents, parents-in-law, grandparents, foster parents), siblings and brother/sister-in-law of the insured person-in the case of a registered partner or a partner living in the same household, in addition to their children, parents and siblings.

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However, there is no cancellation protection,
  • if you are unable or unwilling to stay because you are worried about infection due to increasing cases at the resort 
  • if you are unable or unwilling to stay, because you are classified as an at risk patient
  • if the hotel is unable to provide its services, because the business was closed by the authorities or because the hotel is in an area where a travel warning was issued 
  • if you are unable to travel, because you have to be quarantined as a precautionary measure due to a suspected case (e.g. in the kindergarten or among colleagues), or
  • for the cost of quarantine of the entire hotel or quarantine costs in a separate quarter.

 

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Fürstnergasse 21
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39040 Natz-Schabs
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South Tyrol